Policy
Complaints Policy
If something goes wrong, here is exactly how to raise it and what happens next.
PolicyUpdated 20 October 2026
We would rather hear about a problem than not. Complaining costs you nothing and does not affect any work in progress.
01
How to complain
Email info@eicrmiltonkeynes.co.uk, call 020 3386 1854 or use our contact form. Tell us the property address, the date of the inspection and what went wrong, and we will take the details.
02
What happens next
- Within 3 working days, we acknowledge your complaint in writing.
- Within 14 working days, we give you a full written response. If we need longer, for example to revisit the property, we tell you why and when to expect an answer.
- If we got something wrong, we say so, explain what we are doing about it and put it right at our cost.
03
If you are still unhappy
Ask us to review the decision and a different person will look at it. If we still cannot agree, you are free to seek independent advice. Nothing in this policy affects your legal rights.
04
Complaints about the findings
If you disagree with an observation or code in the report, see our Corrections Policy. Factual errors are corrected free of charge.
05
What we do with complaints
We record every complaint and review them so the same fault does not happen again. Records are kept in line with our Privacy Policy.
Questions about this policy?
Call, or send a message and we will come back to you.