Policy
Refund Policy
When you can cancel, what you are charged, and when we refund in full.
PolicyUpdated 20 October 2026
Our prices are fixed and confirmed in writing before any work begins, so there should be no surprises. If something does go wrong, this is where you stand.
01
Cancelling an appointment
- More than 24 hours before the appointment: cancel or rearrange free of charge, and any payment made is refunded in full.
- Within 24 hours: we may keep a charge to cover the reserved visit. We tell you the amount before taking it.
- No access on the day: where the inspector attends and cannot get in, a revisit fee applies. See our Terms & Conditions.
02
If we cancel
If we cannot attend, we rearrange at your convenience or refund you in full. You are never out of pocket because of us.
03
If the report is not delivered
If we have taken payment and not provided the report, you are entitled to a full refund.
04
If you are unhappy with the work
Tell us first. Factual errors are corrected free of charge under our Corrections Policy. Where we have not delivered the service described, we put it right, and where we cannot, we refund the fee.
We do not refund because a report records findings you would rather it did not. An inspection that only said what a client wanted to hear would be worthless.
05
How refunds are made
Refunds go back by the method you paid, normally within 10 working days of being agreed.
06
Your legal rights
Nothing here affects your statutory rights under the Consumer Rights Act 2015.
07
Requesting a refund
To request a refund, email info@eicrmiltonkeynes.co.uk, call 020 3386 1854 or use our contact form.
Questions about this policy?
Call, or send a message and we will come back to you.