Policy
Review Policy
How we handle customer reviews, and why we do not edit them.
PolicyUpdated 20 October 2026
Reviews are only worth anything if they are real. These are the rules we follow.
01
Genuine reviews only
We only publish reviews from people we have actually carried out work for. We do not buy reviews, incentivise them or write them ourselves, and we do not ask anyone else to write them on a customer’s behalf. Until we have genuine reviews to show, this site shows none.
02
We do not filter
We do not screen out negative reviews or ask for them to be removed because they are unflattering. A page of nothing but five stars tells a reader very little.
03
When we ask
If we ask for a review, it is after the report has been delivered, once you have seen the work. There is no discount, entry or reward for leaving one, and no penalty for declining.
04
Responding
We aim to respond to critical reviews publicly and briefly, and to take the detail to a private conversation. We will not argue with a customer in public or disclose anything about your property in a reply.
05
Removal
We will ask a platform to remove a review only where it is not from a genuine customer, identifies someone, or contains something unlawful. Never simply because it is negative.
06
Your own review
You can ask us to remove a review you left, at any time, for any reason: email info@eicrmiltonkeynes.co.uk, call 020 3386 1854 or use our contact form.
Questions about this policy?
Call, or send a message and we will come back to you.